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DEADLINE EXTENDED

Application deadline extended

DURATION

5 Weeks

PROGRAM FEES

$6300 Flexible payment available
Special group enrollment pricing

Program Description

The ITIL® Foundation Certificate allows delegates to gain a comprehensive grounding in the aspects of ITIL® service management. Delegates will prepare for and sit the one hour, multiple- choice ITIL® Foundation certificate in service management exam. Effective and formal IT Service Management will give an organization a clear view of its IT capabilities. It will give the IT department a clear understanding of the customer's needs, drivers and motivation. The interlocking IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered.

Why should you take this course?

Individuals who require a basic understanding of the refreshed ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. • IT professionals that are working within an organization that has adopted and a

Who Is This Program For?

There are no pre-requisites for this course.

Course Learning Objectives

  • To provide a basic understanding of the ITIL framework

  • To understand how ITIL can be used to enhance the quality of IT service management within an organization

  • To enable comprehension and / or awareness of key areas of the 5 ITIL core books:

o Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

  • To prepare to sit the ITIL Foundation Exam

Program Modules

ITIL® Foundation Certificate: ITIL® Foundation Certificate

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